Frequently Asked Questions : FAQ
Frequently Asked Questions
When will I get my order?
Usually, it takes 3–7 days to fulfill an order, after which it’s shipped out. The shipping time depends on your location, but can be estimated as follows:
- USA: 3–4 business days
- Europe: 6–8 business days
- Australia: 2–14 business days
- Japan: 4–8 business days
- International: 10–20 business days
If you have any questions regarding your order, please contact us at godwarei.n.c@gmail.com.
Where will my order ship from?
We work with an order fulfillment company with facilities worldwide! The fulfillment company has multiple stations that they can ship the order from, depending on the specific product that's been ordered. e.g. Apparel comes from one fulfillment center while home goods are shipped from a different fulfillment center. This may cause the order to arrive in different shipments.
Will I be charged customs for my order?
An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.
My order should be here by now, but I still don't have it. What should I do?
If your order hasn't arrived within the estimated delivery window, please check your tracking link and confirm that your shipping address is correct. You may also wish to check with your local post office or household members to see whether the package was delivered.
If you still can't locate your order, email godwarei.n.c@gmail.com with your order.
How are your products made?
Our products are created using different printing methods, including direct-to-film (DTF), direct-to-garment (DTG), and screen printing, depending on the item. Colors may appear slightly different from the images shown on our website due to screen settings and printing variations.
For best results, we recommend washing apparel in cold water and following the care instructions provided with your item.
Why does my apparel item have a slight smell?
This is due to the paint/dye used to design the apparel during the screen printing process and is harmless. It doesn't remain on the garment and usually goes away, especially after the first wash.
How do I track my order?
You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at godwarei.n.c@gmail.com.
I received a wrong/damaged product, what should I do?
We're sorry your order didn't arrive as expected. If you receive an incorrect, damaged, or defective item, please contact us at godwarei.n.c@gmail.com within one week of receiving your order. Include your order number, clear photos of the item, and a brief description of the issue.
Our team will review your information and contact you about the next steps toward a resolution.
What’s your return policy?
We don’t offer returns and exchanges, but if there’s something wrong with your order, please let us know by contacting us at godwarei.n.c@gmail.com.
Do you offer refunds?
Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us at godwarei.n.c@gmail.com with photos of wrong/damaged items and we’ll sort that out for you.
Can I exchange an item for a different size/color?
At this time, we don't offer exchanges. If you’re unsure which size would fit better, check out our sizing charts—we have one for every item listed on our store, in the product description section. Though rare, it's possible that an item you ordered was mislabeled. If that’s the case, please let us know at godwarei.n.c@gmail.com, within a week after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund!
Is the apparel true to size?
The men's and unisex clothing apparel are all true to size. The women's relaxed fit or slim fit t-shirts run with a slim fit. It is advised that you size up from your normal size if you want a looser fitting top.